FAQs

FREQUENTLY ASKED QUESTIONS

Return FAQs

  • Can I return My Article To Nordic Garner LLC Location?
  • What is your return policy?
  • Are there any non-returnable of final sale items
  • Can I cancel my order ?
  • What if my order arrives damaged or has a defect ?

Shipping & Payment FAQs

  • When will my credit card be charged ?
  • How long will it take to receive my order ?
  • What are your payments options ?

Other FAQs

Return FAQs

QUESTION: Can I return myarticle to anyNordic Garner LLClocation?
ANSWER: Online returns can only be returned to one Nordic Garner LLC location in Miami, FL, which is connected to our online warehouse, after receiving a Return Authorization form and Return Authorization Number for the return. To receive a return authorization please refer to our Shipping and return Page

 

QUESTION: What is your return policy?
ANSWER: Nordic Garner LLC wants you to be 100% satisfied with your purchase. Our policy allows for returns within 365 Days days of delivery for the full purchase price no questions asked. Items must be unused and in the same condition as you received it. You are simply responsible for the return shipping cost. Please note that some items are final sale. See below for full return instructions. Please refer to our Return Policy for further details.

 

QUESTION: Are there any non-returnable, final sale items?
ANSWER: Custom articles or furniture, clearance merchandise, furniture, and un-packaged linens and article pads are all final sale and cannot be exchanged or returned.

 

QUESTION: Can I cancel my order?
ANSWER: An order can be canceled or changed as long it has not been placed with the manufacturer or shipped, typically within 24 hours after it has been placed with us. Our goal is to get you your order as quickly as possible within the delivery time frame quoted, therefore, orders that come in through our website are placed immediately. Email us at customerservice@nordicgarner.com or call us during business hours at 1-877-784-4663 to request a cancellation or change to your order and we will work with you as best possible.

If your credit card has been charged for the purchase and your order is canceled, Nordic Garner LLC shall promptly issue a credit to your credit card.

 

QUESTION: What if my order arrives damaged or has a defect?
ANSWER: If the ordered items appears to be damaged during shipment, torn packaging, water damage, etc. Do NOT Accept the shipment, and note your reasons for refusal on the delivery receipt and notify us within 24 hours for a replacement order to be sent.  

If your order arrives damaged or defective, and you did not refuse shipment. We will replace any damaged or defective articles, home decor, or furniture. If you need to exchange it for the same item, send us an email at customerservice@ nordicgarner.com please include your order number, and pictures of the damage or defect. Once we have verified the defect or damage, we will contact you concerning your replacement and additional instructions.

Store Vs. Online FAQs

 

QUESTION: Do you have a store near me?
ANSWER: No 

 

Shipping & Payment FAQs

QUESTION: When will my credit card be charged?
ANSWER: 
When you place your order through our website a pending charge/approval will be placed on your card. We will charge your card in full once the item(s) on your order have been confirmed as in stock. For custom or made to order items you will be charged in full once the manufacturer has confirmed the order and begun production.

 

QUESTION: How long will it take to receive my order? 
ANSWER: Your order should arrive within the quoted time frame as stated on the product page for the item(s) in your order. This is typically within 3 weeks for most items. Custom articles on average take 4 to 6 weeks, and Made to Order Nordic Garner LLC exclusives usually take 3 to 5 months. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimate of lead times are just an estimate and does not imply a legal obligation to deliver within a certain time frame.

 

 

 

QUESTION: What are your payment options?
ANSWER: We offer several convenient payment options.  You can shop and pay online through our secure checkout using any major credit card (Visa, Mastercard, Discover, or American Express).  You can also pay online with Apple Pay. 

 

Other FAQs

QUESTION: What if I find the same product for less at a store or on another website? Do you offer a price-match guarantee?
ANSWER: Yes! Your complete satisfaction is our sole aim!  With our Rock Bottom Prices and 100% Price Match Guarantee, you are always ensured the best possible price when you shop with Article & Home!

While we try to make sure our customers always get the best prices up front, should you find a better price on any item we carry, from an online store, even if it is an advertised special, we will meet the lower price offered! 

The item must meet the following criteria to qualify:

  • The product is the same as the one on our website.  “Same” is defined as having the same SKU, and being from the same manufacturer.  This item must be new and of first-rate quality, not refurbished.
  • Nordic Garner LLC is both a brick and mortar, and online dealer. We respect our brick and mortar competitors and do not offer price matching to retail stores and showrooms. Price matching will be honored relative to online distributors ONLY.
  • All fees and charges will be accounted for in calculating your total cost with a competitor. This would include shipping costs, restocking fee and return restrictions.
  • Many of our suppliers have strict policies around minimum prices.  Nordic Garner LLC strictly adheres to these pricing policies, and will not match prices with retailers that do not abide by minimum pricing policies.
  • The advertised price is from an authorized (by the manufacturer) US retailer (online or offline).
  • Purchases made at any of our brick & mortar locations are not eligible for Price Matching.
  • The item is found for a lower price within 7 days of the date of purchase from Article & Home’s website.

To redeem this offer, simply email us the complete URL (web address) of the lower priced item along with your name, email address, and details on the item and price difference, and we will respond to you with a lower price as soon as possible.  You can email us before or after your purchase. 

Please email us at customerservice@ nordicgarner.com

 

QUESTION: Do you have coupons or special offers?
ANSWER: We often run special sales events so please sign up for our newsletter to be the first to know!  Also, please be sure to check out the CLEARANCE section of our website, where we display our deeply discounted merchandise. 

QUESTION: Why didNordic Garner LLCcancel my order?
ANSWER: The following four reasons may be one of the reasons Nordic Garner LLC cancelled your order. We will never cancel an order without sending you an additional follow up email as to why your order was cancelled.

  • You the customer have cancelled us within 24 hours before the order has shipped requesting a cancellation.
  • The item(s) ordered are out of stock, and no longer in production by the manufacturer.
  • Every credit card payment on our website goes through a fraud analysis. If the payment is suspected of fraud the order is immediately cancelled. In this case you may not be directly cancelled since the contact information on the order could be fraudulent as well.
  • Nordic Garner LLC makes all attempts to ensure that the information represented on articleandhome.com is accurate and up-to-date. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability.

Nordic Garner LLC is not responsible for any typographical errors. We reserve the right to cancel any customer order that is found to have a pricing error due to a website programming bug or typographical error. We reserve the right to change any and all content on the site including, but not limited to, the prices and availability of merchandise offered for sale on the site without notice and without liability.

If your credit card has been charged for the purchase and your order is canceled, Nordic Garner LLC shall promptly issue a credit to your credit card.

 

QUESTION: What is your Privacy Policy?
ANSWER: We take the security of all personally identifiable information associated with our customers and visitors very seriously.  PCI DSS is short for Payment Card Industry Data Security Standard and it is an information security standard for organizations that handle credit and debit card information.  Article & Home’s website is Level 1 PCI DSS compliant.  When your credit card information is transmitted to Nordic Garner LLC we use industry standard, 128-bit SSL (secure socket layer) encryption to ensure the security of your information.  Once we receive your transmission, we ensure its security in our network.  

We maintain the data that you provide us, along with a record of your purchases, in a secure database.   We NEVER sell or share your data or information with any third party, nor do we buy customer information from third party vendors.  We may send you promotional emails about products, special offers, services or events we believe may be of interest to you from time to time.  You can easily opt out of these emails at any time.

 

QUESTION: Do you sell to the trade (designers, architects, etc)?
ANSWER: We have a simple and straightforward trade program that makes shopping with Nordic Garner LLC as a trade member easy and beneficial!  Please call us at 1-877-784-4663 or email us at customerservice@nordicgarner.com for more details and we will send you our 1-page registration form, short list of requirements, and complete list of benefits.

 

QUESTION: What are your Terms and Conditions?
ANSWER: By using articleandhome.com and purchasing through our site, you automatically agree to the Terms and Conditions set forth here within. The terms and conditions may change from time to time, so be sure to check back for updated information. To read our full Terms and Conditions please visit our Nordic Garner LLC Terms and Conditions page.

 

QUESTION: Are any products covered under a manufacturer's warranty?
ANSWER: All product warranties are provided by the manufacturer. These warranties are generally limited to defects in materials and workmanship. The manufacturer’s warranty takes effect at the time of delivery. Nordic Garner LLC makes no warranties or representations, either expressed or implied, with respect to the information contained within the web page, its quality, merchantability, performance or fitness for a particular purpose. In no event shall Nordic Garner LLC (its officials, employees, and agents) be liable for any direct, incidental, consequential, or indirect damages, arising out of the use or inability to use the service, or any information, or transactions provided on the http://www. nordicgarner.com  web page. Nordic Garner LLC shall not be responsible for any indirect, special or consequential damages to goods or properties. Customers that reside in remote or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process or will have the option of taking the piece to the restoration center.

 

 


  • CALL US AT 877.584.GOLD (4653)to request service. Have your receipt and plan number handy

For full printable copies of the Gold and Area Article Complete protection plans click below.

 

 

Please call to check availability 1-877-784-4663.